Customer Service Difference

Zoho’s customer service is sometimes quick and great, and other times severely lacking and inconsistent. I wonder if it might be due to cultural differences between india and U.S.?

1 Like

Hmmmm it maybe down to the number of operators on at one time.
Is this live chat or tickets?

They launched in Australia too so you would think they have a good spread.
Maybe if an update happens it puts a strain on support?

Chat is usually quick. Support tickets can sometimes take about a week. Sadly though, if it’s a zohoOne issue, chat is not available. Not really complaining, I was just curious if it’s due to differing service standards between countries. Not all countries treat customer service the same. Thanks, have a great day.

They had a 5 user minimum on Zoho ONE last year because they couldn’t handle the support requests from individuals signing up for it. I guess they have good and bad days. If it’s not so bad for you cool.
It’s definitely part of their game they could improve.